About Order:
1 When my order will be shipped after payment is made?
Generally it takes 1-3 days to process, but for some special products, it may take longer time since they may need customization from the factory.
2 Can I cancel my order?
You can ask us to cancel it if it has not been shipped yet, but for shipped orders, sorry we are unable to cancel.
3 Do I have to pay additional fee when placing the order?
No, We won't ask our customers to pay addtional fees or taxes, However, you may still have to pay the following ones:
- Bank transfer charges;
- PayPal handling fees;
- Customs and import duties;
- VAT;
4 Why was my order canceled and my payment refunded?
Forwatchrepair reserves the right to cancel order in cases below:
1, The full name and recipient address you left on the order is not the same as shown in your paypal. you have to confirm with us in case your address differs from the Paypal after payment is maded.
2, The item is out of stock and cannot be refilled very soon or there is something wrong with our pricing.
5 Is my personal information such as email, phone number and address safe buying from here?
Your information is only used to process the order. and Forwatchrepair is forbidden to disclose the information to any third party.
6 If I have questions, how long can I get the answer?
Generally we will answer you within 24 hours
7 Can I contact your shop by phone or livechat?
Currently we mainly accept email, our official email box is inquiry@forwatchrepair.com
you can ask questions here.
8 I am a watch tool/parts re-seller, can I have a discounted price?
Please contact Forwatchrepair for information. we value to creat a win-win situation for our business partner
9 I need some special watch related products and cannot find it here, do you have it？
Just contact us to ask
10 If I am not happy with the product, can I return it?
Of course you can return it, but returning cost shall be borne by buyer for non- quailty issue
11 Could I have my order insured? Can you ship by faster service?
Yes, and extra fee will be needed
About Shipping:
1 Where can I track my order?
You can track via shipping website www.17track.net/en or https://www.trackingmore.com/
2 Will my order come with a tracking number?
For low value product, we will seend it by economy shipping, no tracking number available and your can only see its pick-up scan from our partner carriers. no further information afterwards.
For High value product, we will send it by standard or expedited shipping, and your will have a tracking number for the shipment to check its full status.
3 My product arrived faulty/damaged/different. What can I do?
You will be covered by Forwatchrepair' 30 Days Guarantee. You can take some photos or a short video showing the content of the package you received and send them to us by filling out this form. Please also include your order number and a photo of the shipping label. We will do our best to assist you shortly after receiving your query.
4 How long will it take to get the parcel?
For express service, it takes about 5-10 days.
For post service, it takes about 10-25 days for developed countries, for developing countries like in Africa, it may take 2-3 months to reach.
Others:
1 Does your shop offer watch repair service?
Sorry we don't do any repair service
2 Can I check out as a guest?
Yes, you can, but it is better for to creat a buying account if you need watch related products frequently.
3 I forgot my password, How should I do?
If you are a registered customer then you will need to click on the “Forgot your Password” option by the sign in box.
4 Is the coupon used at a time per order?
Yes, you are right, for more information about coupon activities, please sign up for our monthly email newsletter
